Fruit Asia – Privacy Policy

Last Updated: December 2025

At Fruit Asia, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and share information when you use our website (fruitasia.co.za) or engage with our services. By using our website or contacting us, you consent to the processing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request a quote, or place an order, we may collect:

  • Full name

  • Phone number

  • Email address

  • Delivery or billing address

  • Product or service requirements

  • Payment or transaction details (where applicable)

1.2 Information Collected Automatically

When browsing our website, we may collect:

  • IP address

  • Browser and device information

  • Pages viewed and browsing patterns

  • Cookies and analytics data to improve site functionality and performance

2. How We Use Your Information

We may use your Personal Information to:

  • Respond to enquiries and provide product information

  • Process orders and arrange deliveries

  • Communicate regarding updates, confirmations, or account matters

  • Improve our services, website, and customer experience

  • Send marketing communication only if you have opted in

  • Maintain internal administrative, financial, and operational records

3. Cookies

Our website uses cookies to:

  • Improve browsing experience

  • Analyse visitor behaviour

  • Ensure proper website functionality

You may disable cookies through your browser settings, although some site features may not work correctly.

4. Sharing of Personal Information

We do not sell, rent, or trade your Personal Information. We may share it only when necessary with:

  • Internal employees involved in fulfilling your requests

  • Trusted third-party service providers (IT, hosting, delivery partners)

  • Legal or regulatory authorities when required by law

All third-party service providers are bound by confidentiality obligations.

5. Data Security & Retention

We take reasonable technical and organisational measures to protect your Personal Information against:

  • Unauthorised access

  • Loss, damage, or misuse

We retain information only as long as necessary for operational, legal, or accounting purposes.

6. Your Rights Under POPIA

You have the right to:

  • Access the Personal Information we hold

  • Request corrections or updates

  • Request deletion where legally applicable

  • Withdraw consent for marketing

  • Object to certain forms of data processing

  • Lodge a complaint if you believe your data is being mishandled

To exercise your rights, please contact us.

7. Contact Us

Fruit Asia
Website: https://fruitasia.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/